FAMILY PORTAL

ABOUT THE CAREFICIENT FAMILY PORTAL (Top)

The Careficient Family Portal gives Patients, family members and other contacts access to see selected Patient information via the Careficient website. Additionally, Patients, family members and other contacts can send secure messages to and receive responses from the Agency team members caring for them, their family and/or friends.

ACCESSING THE CAREFICIENT FAMILY PORTAL (Top)

The Agency that is providing service to you, a family member and/or a friend will be able to provide access to the family portal using a valid email address. To obtain this access, you can contact the Agency that is providing this service. Once the Agency gives you this access you will receive the following email:

To access the Family Portal, select the link as identified in the email you received. Be sure to save this link as one of your “favorites” for future use! After you select this link, the Careficient sign-in screen displays. Enter the following information:

The Organization (Org) code that appears in the "welcome" email you received

Your user name as identified in the "welcome" email (should be your email address)

Temporary password as identified in the "welcome" email

Select the "Sign In" button

When you first log in, you will be prompted to change your password:

"Password" - enter the password that you were either emailed or your facility administrator provided you with.

"New Password" - enter the password you want to change it to

"Confirm New Password" - enter the password you want to change it to

"Change Password" - click when you have completed the above three steps

** Passwords must be at least 6 characters and contain at least 1 number (s)**

After you sign in you will have access to information for the Patient. Information is organized by tab based on the type of information you want to review. You select a tab on the screen to access any of the following information:

RESETTING PASSWORD (Top)

If you need to have your password reset, you will need to contact the Agency. After the agency resets your password, you will receive the following email:

You use the same Careficient website address and organization code that was previously provided to you along with your user ID and temporary password as identified in the “reset” email. After you sign in to Careficient, the Change Password pop-up displays allowing you to change the password to a password of your choice.

CHANGES TO PATIENT AND FAMILY/OTHER CONTACTS ACCESS (Top)

You will need to contact the Agency for assistance if:

You need to change your email address
You need to change the email address for family/other contacts
You need to remove access for a family member/other contact that currently has access to your information
You want your access inactivated